Your Contract with Dunwood Travel

1. PAYING A DEPOSIT
When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of this Agreement and pay a deposit of £20.00 per person plus insurance on all holidays and mini breaks or £100 per person plus insurance on all air holidays.
2. PAYING THE BALANCE
The balance of the cost of your holiday must be paid at least 8 weeks before the holiday departure date. If the balance is not paid in time, we reserve the right to cancel your holiday, and retain your deposit.
3. IF YOU CHANGE THE BOOKING
If after our confirmation has been issued, you wish to change to another of our holidays or amend the departure date we will do our utmost to make the changes, provided that notification is received at our offices from the person who signed the booking form at least 6 weeks before the departure date. This must be accompanied by a payment of £1.00 to cover administration costs. Any alteration by you within 6 weeks of departure may incur additional charges which may increase closer to departure date, in any event these costs will be confirmed to you prior to any amendment taking place. Other alterations such as the addition of special requests or change of pickup point that require a reconfirmation to be issued must be notified and accompanied by a payment of £1.00 to cover administration costs.
4. IF YOU CANCEL YOUR HOLIDAY
You or any other member of your party may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administration costs we will retain your deposit and in addition apply cancellation charges up to the maximum as set below. Period before departure within Amount of cancellation which written cancellation charges shown as % of received holiday price More than 42 days Deposit 42 to 29 days 30% 28 to 15 days 50% 14 to 8 days 75% 7 to departure date 100% NOTE: If the reason for cancellation charges is covered under the terms of an insurance policy, you may be able to redeem these charges.
5. IF YOU HAVE A COMPLAINT
If you have a complaint during your holiday, please inform the coach driver, courier or accommodation representative immediately, who will do his/her best to help there and then. If the matter cannot be resolved on the spot you must notify us in writing within 28 days of the completion of your holiday quoting your holiday booking reference number and departure date. Failure to establish your complaint in accordance with this procedure may affect the outcome.
6. STATUTORY AUTHORITIES
This brochure is issued subject to applicable acts of Parliament and Government regulations and the Company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom.
7. OTHER TERMS
On holiday you may not: a) Bring a pet or any other animal (other than Guide Dogs in UK and EIRE only by agreement). b) Play radios or cassette players on the coach, smoke on board the coach. Dunwood Travel will reasonably exercise their right to refuse bookings or terminate a clients holiday in the event of unreasonable conduct which in Dunwood Travel’s opinion is likely to cause distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from continuing your holiday by such a termination Dunwood Travel’s responsibility for your holiday ceases. Full cancellation charges will apply and Dunwood Travel will be under no obligation for any refund, compensation or loss which you may incur. You are responsible for ensuring that you are at the correct departure point at the correct time. Dunwood Travel accept no responsibility for any loss or expense suffered by you due to your late arrival at any departure point. Admission fees to buildings, grounds etc. are not included in the price of the holidays unless otherwise stated.
8. COACH INCLUSIVE HOLIDAYS
On some coach inclusive holidays it may be necessary to make additional pickups other than that indicated on the original itinerary. We apologise for any inconvenience that this may cause and will endeavour to keep any delay to a minimum. Final seat numbers will be allocated and itemised on your itinerary which you will receive two weeks prior to departure. Following receipt of your itinerary your seat numbers will only be changed in the unlikely event of mechanical difficulties being experienced by your original coach resulting in a replacement vehicle having a different seating configuration. Should this be the case you will be entitled to accept the change, take an alternative holiday, or cancel your reservation with appropriate compensation being paid in all cases.
9. HOLIDAY INTERPRETATIONS
3 day holidays (2 nights) 4 day holidays (3 nights) 5 day holidays (4 nights) 6 day holidays (5 nights) 7 day holidays (6 nights) 8 day holidays (7 nights)
10. MEALS
Please note that meal inclusive holidays commence with dinner on arrival on the first day and end with breakfast on the last day of the holiday.

Our Promise To You

1. WE RESERVE YOUR HOLIDAY
When we have provisionally confirmed that we have available space on the holiday of your choice, a confirmation invoice will be forwarded to you, normally within 72 hours of receipt of your booking form. The contract is made between us when you receive this information.
2. THE PRICE OF YOUR HOLIDAY
The price of your holiday can be varied due to changes in transportation costs such as fuel and any other coaching/airline cost changes which form part of our contracts. Also government action such as changes in VAT or any other government imposed changes. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which exclude insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained for refunds. In either case there will be an administration charge of£1.00 per person. If this means you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show you are unable to transfer or re-use the policy. Should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on terms set out in respect of major changes in paragraph 3 below to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set our below. Please note that within 30 days of departure no surcharges will be levied. Some hotels may make a small additional charge for tea or coffee served after lunch and dinner. Gratuities to the hotel staff and driver/courier are discretionary.
3. IF WE CHANGE YOUR HOLIDAY
Arrangements for holidays are made many months in advance and charges are sometimes unavoidable. Most of these charges are, however, very minor. Where they are significant we will notify you as soon as possible before your departure date, examples of a significant change would be: change of departure date, departure point, resort area, reducing the quality of your main hotel (not single overnight accommodation on touring holidays), or, a change of itinerary which involves a destination being completely eliminated from the revised itinerary. (Other types of change are not excluded) In the event of a significant change you may decide to:- a) Continue with the holiday as amended b) Accept an alternative holiday comparable standard which we may offer you c) Cancel your booking If you choose (a) or (b) we will pay you compensation based on the scale below. If you choose (c) we will refund all monies paid by you, plus compensation based on the scale below. Should the amended/alternative holiday be lower in price than the original holiday then a refund will be made to you plus compensation as stated below. Period before departure within Holiday duration a significant change is notified 4 nights & over / up to 3 nights to you or your travel agent compensation per person More than 42 days nil / nil 42 to 29 days £5 / nil. 28 to 15 days £10 / £5. 14 to 8 days £15 / £10. 7 to departure date £20 / £15. The above scales of compensation are minimum guidelines only, not the maximum payable regardless of circumstance. N.B All brochured holidays are subject to obtaining a minimum number of passengers. Where this is not achieved clients will be informed of the cancellation of the tour 28 days prior to departure.
4. IF WE CANCEL YOUR HOLIDAY
i) In certain circumstances it may be necessary for Dunwood Travel to cancel your holiday due to political unrest or as a result of hostilities. In this case you will be entitled to a full refund or an alternative comparable holiday. ii) If it is necessary for Dunwood Travel to cancel your holiday due to non payment of your balance by the balance due date then Dunwood Travel will retain your deposits and only your deposits. No further charges will be made by Dunwood Travel.
5. OUR RESPONSIBILITY TO YOU
Dunwood Travel accepts responsibility for ensuring that the travel arrangements that you book with us are supplied as describe in this brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and or omissions of our employees, agents and suppliers our liability in all cases shall be limited to a maximum of three times the cost of your travel arrangements unless the non performance or inadequate performance of the contract is due to unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised. Our liability is not subject to any limitation where a consumer suffers death or personal injury caused by an act or omission of our employee’s agents or suppliers. Please note that certain amenities such as hotel lifts, pools etc. require periodic cleaning and may not therefore be available at all times.
6. PERSONAL INJURY
Where appropriate and subject to our reasonable discretion, we will offer general assistance to clients who through misadventure suffer illness, personal injury or death whilst on holiday arising from an activity which does not form part of any excursion offered through the company, and which is the responsibility of a third party.

Dunwood Travel Trust Account - Total security for all prepayments